Refund Policy

Effective Date: 22.09.2022

1. Introduction

This Refund Policy (“Policy”) applies to all purchases made through 99Notes.in (“we”, “our”, “us”, or “99Notes”). By making a purchase on our website, you agree to the terms set out in this Policy. This Policy is governed by the applicable laws in India and is intended to ensure that our customers are aware of our strict no-refund procedures.

2. No Refunds Policy

99Notes maintains a stringent no-refund policy for all products and services sold on our platform. All sales are final, and no refunds will be issued under any circumstances. This policy applies to all products and services without exception, including but not limited to:

  • Class courses: All fees paid for access to online as well as offline class courses shall be non-refundable.
  • Online Courses: All fees paid for access to online courses are non-refundable.
  • E-books and Digital Materials: All purchases of e-books and other digital materials are non-refundable.
  • Subscriptions: Any fees paid for subscription-based services are non-refundable.
  • Consultation Services: Fees for consultation services are non-refundable.
  • Event Tickets: Fees for event tickets are non-refundable.

3. Exceptional Circumstances

Refunds will only be considered under the most exceptional circumstances and solely at the discretion of the top management of 99Notes Edtech Pvt Ltd. The following conditions must be met for a refund to be considered:

3.1 Personal Requests

  • A written request must be submitted to our customer support team via [email protected].
  • The request must include a detailed explanation of the reason for the refund and any supporting documentation or evidence as required.
  • The request must demonstrate a significant and compelling reason that is beyond the control of the customer and directly related to the services provided by 99Notes.

3.2 Approval from Top Management

  • Refund requests will only be considered if accompanied by an explicit approval letter from the top management of 99Notes Edtech Pvt Ltd.
  • The approval letter must be signed by an authorized representative of 99Notes Edtech Pvt Ltd and must clearly authorize the refund.
  • The decision to approve or deny the refund request is at the sole discretion of the top management of 99Notes Edtech Pvt Ltd and is final and binding.

4. Refund Request Procedure

To submit a refund request under the exceptional circumstances outlined above, please follow these steps:

  1. Submit a Written Request: Send a detailed email to [email protected] with the subject line “Refund Request: [Order Number]”.
  2. Include Supporting Documentation: Attach any relevant documents that support your refund request, including the approval letter from the top management if applicable.
  3. Review Process: Our customer support team will acknowledge receipt of your request and begin the review process.
  4. Decision Notification: You will be notified of the decision regarding your refund request within 200 business days of submitting your request. The decision of 99Notes Edtech Pvt Ltd is final and binding.

5. Processing of Approved Refunds

If your refund request is approved:

  • The refund will be processed using the original method of payment.
  • Please allow 30 business days for the refund to appear in your account.
  • Any applicable transaction fees or charges incurred during the initial purchase may be deducted from the refund amount.
  • The refund amount will be limited to the actual amount paid by the customer, excluding any taxes, transaction fees, or other charges.

6. Strict No Refunds in Standard Situations

Refunds will not be issued in any of the following situations:

  • Change of mind or personal preference
  • Inability to use the product or service due to incompatibility or other technical issues not attributable to 99Notes
  • Failure to adhere to product or service instructions or guidelines
  • Dissatisfaction with any product or service that does not stem from an error on our part
  • Misuse or unauthorized use of the products or services
  • Any other circumstance that does not meet the exceptional criteria outlined above

7. Amendments to the Refund Policy

99Notes reserves the right to amend this Refund Policy at any time without prior notice. Any changes to this Policy will be posted on our website. It is your responsibility to review this Policy periodically for any updates or changes. Continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

+91 9654638994

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi.

By making a purchase on 99Notes.in, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.